Policies and Questions

Shipping Policy

Sprinkled. thoroughly packages your cookies inside a bakery box that is then placed in a stuffed shipping box. Every box is filled tightly with shred paper to minimize any possible movement when shipping. Although your cookies are packaged extremely tight, breakage is still possible. Unfortunately, when your cookies leave my hands, I can not control how they are handled. Please keep in mind when you are having your cookies shipped that breakage is very rare but possible. Sprinkled. is not responsible for lost, damaged, or stolen packages throughout the shipping process.

Pick Up Policy

Sprinkled. offers the option to locally pick up your custom cookie order!

Local pick-up service areas:

Los Angeles, CA

Santa Clarita, CA

Dallas-Fort Worth, TX

Seattle, WA

Bellevue, WA

If you wish to change your pick-up time contact us ASAP by phone or email. Please avoid contact through social media messaging as it is difficult to track down messages from several platforms.

How do I place a custom order?

Visit the PLACE ORDER page to place your custom order using the order form. After submitting your order form you will receive a response within 1-2 days via email regarding the details of your order.
How much do your cookies cost?

Visit our PRICING page to view the cost of cookies by the dozen. One dozen starts at $75. Two dozen starts at $145. As you will notice, the higher the quantity that is purchased, the cheaper the price per cookie is. The more you buy the better the deal!
How much notice do you need for a custom order?

For all custom orders we ask for AT LEAST two weeks notice. Two weeks or more allows for enough time to confirm your order details, receive payment, and decorate your beauitful cookies to your exact specifications. We want to make sure you get exactly what you want, and we need enough time to execute those requests! RUSH ORDERS: If we do accept an order under the two week mark it will be classified as a rush order and a rush fee of $12 will be applied to your order total.
How do I pay for my custom order?

After your order details including designs, date of shipment/pick-up, price, address, etc. are confirmed, you will recieve an invoice via email displaying the breakdown of your order and the total cost. Invoices can be payed via credit card or PayPal. Your order is not completely confirmed until we have received your payment! Once a payment is received, your spot has officially been secured on our calendar.
Where are you located?

Sprinkled. Cookies is currently offering local pick-up options in: Santa Clarita, CA Los Angeles, CA Seattle, WA Bellevue, WA Dallas-Fort Worth, TX We also ship nationwide via UPS and offer Uber package delivery!
What is the best way to stay up-to-date on Sprinkled. annoucements?

1. Subscribe to our mailing list! Scroll to the bottom of any page on our website and simply enter your name and email to start receiving annoucements about upcoming Sprinkled. events, classes, preorders and more. 2. Sprinkled. posts daily on Instagram and Facebook! Scroll to the bottom of our GALLERY page to view our live Instagram feed. Or click the links in the top right tool bar to travel straight to our social media pages.
Do you offer cookie decorating classes?

Yes! Sprinkled. offers cookie decorating classes for all ages. Visit the COOKIE CLASSES page for details about cookie classes and class policies. Holiday cookie classes are offered as well as private cookie classes. If you would like to inquire about a private cookie class held in the comfort of your own home or venue, please email hannah@sprinkledcookies.com for details and questions. Public cookie classes are announced through our emailing list and through Instagram and Facebook.
What flavor are you cookies?

Sprinkled. is currently offering classic sugar cookies topped with vanilla flavored royal icing. New flavors are coming soon!
How are your cookies packaged?

All custom cookies come individually wrapped and heat sealed for freshness in clear cello bags with our signature Sprinkled. label on the back of each cookie. Disclaimer: Sprinkled. cookies are packaged very thoroughly! We take every step necessary to ensure your cookies stay in one piece, however once they leave my hands I have no control of them. Whether cookies are being shipped or picked up, please keep this in mind. Breakage is very rare but unfortunately with any baked good, it is possible.
How long do your cookies stay fresh for?

With every cookie being heat sealed, they can stay fresh at room temperature for up to two weeks! Freezer Option: If you would like to keep your cookies fresh for longer, no worries! Place your packaged cookies on a level surface in your freezer. Simply remove them from the freezer and let them thaw at room tempertaure the night before your event and they will be perfect! Clients have thawed their frozen cookies after a few months and they were just as soft! DO NOT place your packaged cookies in the fridge. Condensation may develop inside of the cello bags, causing the royal icing to smear.
What if I want to place a custom order but I don't know what designs I want?

No worries at all! Placing your own custom order does not mean you have to know every detail of how you want your cookies to look. We are always happy to help with design ideas, from color scheme, to artwork, wording, font, overall theme and feel, you name it! Anything to help create your dream set of custom cookies that your guests will be raving about!
How do local pickups work?

When confirming your custom order, we will send you an invoice via email. If you have chosen the "Pickup/Uber Connect" option and have let us know you would like to pick up locally, the pickup address will be listed at the bottom of the invoice in the "Notes" section. If we have not already agreed on a pickup time, we will reach out to you as the date approaches to set one that works best for your schedule. Local pickups are typically held every Friday in the morning.
Do you offer allergy-free cookies (gluten-free, nut-free, dairy-free)?"

Unfortunately Sprinkled. does not offer allergy-free cookies at this time. For a full list of ingredients please visit the bottom of the ABOUT page.